rumahwd Platform Privacy Notice
This page describes what we collect when you use rumahwd and how we keep that data protected. We treat your personal information — your name, email, payment details, and account history — with strict confidentiality. Our privacy practices comply with data-protection standards in every jurisdiction where we operate.
When you register on rumahwd, you provide us with identifiable information. We use this data to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, and bank transfers, and communicate with you about your account and promotions. We do not sell your data to third parties for marketing, and we do not share gameplay records with external companies without your consent.
Our servers and payment processors may be located outside your jurisdiction. We maintain secure connections and encrypted storage to protect your data in transit and at rest. This notice explains your rights, how you can request access to your information, and how to contact us if you have privacy concerns.
What data we collect on rumahwd
We collect personal information you provide directly when you register, deposit, or interact with our rumahwd platform. This includes your full name, email address, date of birth, residential address, phone number, and government-issued ID number (during KYC verification). We also collect payment information — your bank account number, e-wallet identifier, or card details — strictly to process your deposits and withdrawals.
Beyond personal identifiers, we collect account activity data: your gameplay history, bet amounts, winnings, losses, login times, and device information (IP address, browser type, operating system). We track which games you play, how long you spend on each table, and which promotions you claim. This data helps us prevent fraud, detect account abuse, and personalize your experience on rumahwd.
Cookies and tracking technology on rumahwd
We use cookies — small text files stored on your device — to maintain your login session, remember your preferences, and track your browsing behaviour on rumahwd. Essential cookies are necessary for the platform to function; optional cookies help us improve your experience through analytics. You can control cookie settings in your browser, though disabling some cookies may limit platform functionality.
We also use pixel tags and analytics tools to measure how you interact with our site. This helps us understand which game categories are most popular, where users in Jakarta, Surabaya, Bandung, Medan, and Semarang tend to spend time, and how to optimize the platform. We do not use this data to identify you personally — only to improve rumahwd's overall performance and design.
How we use your data on rumahwd
We use your name, email, and phone number to communicate with you about account updates, withdrawals, bonus claims, and platform maintenance. We send promotional emails about seasonal events tied to Liga 1, Piala Indonesia, Piala AFF, and holidays like Idul Fitri and Idul Adha — you can opt out of these at any time by clicking the unsubscribe link in our emails.
Your payment information is used exclusively to process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, and your bank (online payment, e-wallet, mobile banking, local payment). We do not use your payment details for any other purpose. Your KYC documents — ID copies and address proofs — are stored securely and used only to verify your identity and comply with anti-money-laundering regulations.
Your gameplay data helps us enforce our terms of service, detect collusion or fraud, and calculate your tier progression and weekly cashback on rumahwd. We analyse patterns to prevent underage access and account manipulation. We never use gameplay data to discriminate against certain players or alter odds in their favour or against them.
Third-party processors and data sharing on rumahwd
We share your data with essential service providers: payment processors (to handle your deposits via online payment, e-wallet, mobile banking, local payment, and bank transfers), KYC verification services (to confirm your identity), and cloud storage providers (to secure our servers). These third parties are bound by confidentiality agreements and use your data only to provide their service.
We may share data with regulatory authorities or law enforcement if required by law or if we detect illegal activity. We do not sell your personal information to marketing companies, brokers, or advertisers. We do not use your data for purposes unrelated to operating rumahwd.
Your rights regarding data on rumahwd
You have the right to access your personal data on rumahwd at any time. Log into your account and review your profile, payment history, and KYC status. You can request a complete copy of all data we hold about you by contacting our support team — we will provide it in a machine-readable format within 30 days.
You have the right to correct inaccurate information. If your name, address, or contact details have changed, update them in your account settings. You have the right to request deletion of your personal data, though we may retain some information for legal compliance or fraud prevention.
- Opt out of marketing: Unsubscribe from promotional emails by clicking the link in any message from us. You will continue to receive transactional emails (withdrawal confirmations, account alerts) even after opting out of marketing.
- Withdraw consent: If you consented to optional data processing (e.g., analytics), you can withdraw that consent in your account settings under Privacy Preferences.
- Lodge a complaint: If you believe we've mishandled your data, contact our privacy team or lodge a complaint with your local data-protection authority.
Data requests on rumahwd
To exercise any of these rights, email our privacy team at [email protected] with your account name and request. We will verify your identity and respond within 30 days.
Data security and encryption on rumahwd
We protect your data using SSL encryption for all connections between your device and our servers. Your payment information is never stored in plain text — it is encrypted both in transit and at rest. Our data centres employ physical security (access controls, surveillance) and digital security (firewalls, intrusion detection, regular backups).
We conduct annual security audits by independent testing firms and patch vulnerabilities promptly. Our staff access your data only when necessary and are bound by confidentiality agreements. We use multi-factor authentication for administrative access to our systems.
While we take extensive precautions, no security is absolute. If we discover a data breach affecting your rumahwd account, we will notify you within 72 hours by email and explain what occurred, what data was exposed, and what steps you should take to protect yourself.
Jurisdiction and international data transfers on rumahwd
Our servers may be located in jurisdictions outside your country of residence. When your data is transferred across borders, we ensure it remains protected using the same security standards applied in your home jurisdiction. We comply with data-protection laws in every region where we operate.
If you are a resident of a jurisdiction with specific data-protection rights (such as the European Union's GDPR), we honour those rights regardless of where our servers are located. You retain all rights to your data under your home jurisdiction's law.
Contact and complaints on rumahwd
If you have questions about our privacy practices or wish to exercise your data rights on rumahwd, contact our privacy team at [email protected] or through live chat on our support portal. We respond to privacy inquiries within 5 business days.
If you believe we have violated your privacy rights, you can lodge a complaint with your local data-protection regulator. We cooperate fully with regulatory investigations and take all complaints seriously.